CISTECH Solutions

Unified Radio Communications

Update - FESA

Fire & Emergency Services Authority in Western Australia receives IPICS System through CISTECH
Update - Air Force Wireless

RAAF communications unit gains wireless capability.
Update - Air Movements is on the Move

RAAF acquires RoIP solution for Air Movements Coordination
Update - Attorney Generals

CISTECH delivers Multi Enclave QoS solution to Attorney Generals Department
Update - Joint Operations

CISTECH provides secure systems integration for new defence facility
Update - Essential Energy

CISTECH provides integrated console solution for Essential Energy
Update - MEVE for US Defence

The US Department of Defence uses MEVE to converge capability
Update - Partner Award

CISTECH received Cisco Systems Partner Award Q2/2010
Update - LNIC Gains Capability

Army Land Network Integration Center engages CISTECH for next generation network solution.
Update - Defence RoIP

ADF gains Radio over IP capability
Update - MiLCIS 2011

CISTECH demonstrates Next Generation capability
Update - State Transit Authourity

CISTECH deliver ICON system for Sydney Buses
Update - NZ Customs

NZ Customs engages CISTECH to deliver integrated Radio Console using IPICS
Update - RAND Transport

RAND Transport leverages R2P for integrated communications

Overview
Business Benefits
Features
Dispatch Console
Mobile Client

IPICS - Overview

The Cisco® IP Interoperability and Collaboration System (IPICS) solution streamlines radio dispatch operations and improves response to incidents, emergencies, and facility events. Cisco IPICS dissolves communication barriers between land mobile radio systems and devices including mobile phones, landline phones, IP phones, and PC users, helping enable communications among users of all devices, wherever they are located. When time is critical, Cisco IPICS delivers information into the hands of the right people, at the right time and in the right format. By providing flexible, scalable communication interoperability, Cisco IPICS enhances the value of existing and new radio, telephony, and IP communications networks.

With Cisco IPICS, your organization can:

• Meet incident communications challenges

• Increase flexibility, cut costs, and simplify processes

• Securely extend communications interoperability

• Improve incident notification and messaging

Read a case study of the implementation of IPICS at Auckland Airport New Zealand

IPICS Video Datasheet

IPICS Business Benefits

Comprehensive voice communications interoperability:

Provides push-to-talk communications not only on push-to-talk phones, but also on radio handsets, IP phones, laptop PC clients, telephones, and cell phones. The system also dynamically bridges push-to-talk networks and IP and non-IP networks.

Faster "time to information" during emergencies and routine operations:

Allows operations managers to create policies for standard operating procedures and then activate them with a single click. Notifies users by e-mail, paging, and short message service.

Enhanced incident management:

Allows dispatchers and incident commanders to manage operations and resources from one or more locations. Unifies command and control. Maintains a detailed audit log of all communications activities related to an incident.

Flexible deployment options:

Can be deployed in mobile command vehicles and included in tactical communications kits. Can connect using IP as well as non-IP wired, wireless, or satellite networks.

Reduced costs:

Capitalizes on existing communications investments. Avoids unnecessary upgrades to existing radio networks. Provides multichannel push-to-talk services on a PC or laptop.

IPICS Features

High Availability

The Cisco IPICS system has the option of adding a secondary hot standby server to provide high availability with no single point of failure. If a primary server fails, the secondary server automatically takes over service without communication interruption. The servers can be geographically separated or located together. Administrative functions and data logs are constantly synchronized to avoid any loss of information should a server go down.

Loop Prevention

As multiple dispatchers patch channels together, there is always the possibility of creating a channel loop that causes audio feedback into the communication path. The Cisco IPICS system automatically identifies potential audio loops and resolves them before they become an issue. Audio channels and talkgroups remain clear without feedback.

Radio Pooling

Radio pooling enables the Cisco IPICS system administrator to group dispatch radio assets together into logical radio pools. Dispatchers, when accessing specific radio channels, no longer require tone or serial radio control to specific radios but may instead select specific channels or talkgroups. Cisco IPICS then locates a radio asset and performs tone/serial control without user intervention.

Enhanced API

A web service API is available to integrate Cisco IPICS with third-party applications such as command and control, physical security information management (PSIM), and computer aided dispatch (CAD) applications.

System Capabilities

Users in database	50,000
Active users	1000
Active IPICS Dispatch Consoles	250
Virtual talkgroups	150
Radio channels	1500
Dial-in / dial-out users	200
Mobile clients	1000 (included in active users above)

IPICS Dispatch Console

The Cisco IPICS Dispatch Console is an end-to-end radio dispatching solution designed for mission-critical radio communications. It is the vital link between dispatchers and field personnel, helping coordinate field response and ensure personnel safety. Running on a standard PC platform, it extends existing push-to-talk (PTT) radio channels so that users with a variety of communication devices can participate in the event.

The Cisco IPICS Dispatch Console provides control of radio resources through an easy to use on-screen interface (see Image below). It allows users to monitor and coordinate emergency response across incompatible radio systems and between multiple agencies, jurisdictions, and departments. An intuitive GUI provides access to all dispatch features including:

• PTT and monitor up to 50 radio channels and talkgroups

• Channel patching

• Integrated telephony client for incoming and outgoing calls

• Radio to telephone patching

• Receive and transmit on-screen indicators for channel activity

• Handset, headset, or desktop microphone operation

• Individual channel mute/All mute

• All talk

• Instant recall recording per channel

• Last call transmit

• Alert tones

• Channel multi-select

• Confirmation tones for trunked systems

• Unit ID/talker ID

• Emergency alert/acknowledge

• Coded/clear channels

• Frequency select

ipics5

The Cisco IPICS Dispatch Console integrates with virtually any analog or digital radio system, enabling dynamic any-to-any PTT communications. It also introduces rich media incident support, giving dispatchers the power to consolidate information relating to an incident and instantly share that information among incident participants. Incident dispatch enables the sharing of multimedia data such as:

• Live video sent from surveillance cameras, access control gateways, and mobile clients

• Archived videos such as Flip Video or YouTube

• Photos

• Alarm monitoring

• Journal and live statuses

• Website links to resources such as FEMA and hazardous material databases, standard operating procedures, and maps

IPICS Mobile Client

Incidents can happen anywhere and at any time. The Cisco IPICS Mobile Client application complements a radio by giving the responder access to an incident talkgroup and all supporting media such as current incident status, related live and stored videos and pictures. Responders may also use the IPICS Mobile Client to make their own status, videos, and pictures available to all other incident participants.

Mobile